Koalarescueredlands@gmail.com 24/7 Rescue Hotline 0435 504 222 Redlands, QLD, Australia

Contact Us

Redlands, QLD, Australia 24/7 Rescue Hotline 0435 504 222 Koalarescueredlands@gmail.com

Koala Rescue Redlands & Surrounds Inc. We are dedicated to the rescue, rehabilitation, and protection of koalas in the Redlands region and surrounding suburbs. Redlands & Surrounds Inc. is a registered charity. Donations over $2 are tax deductible.

Contact Us

Redlands, QLD, Australia 24/7 Rescue Hotline 0435 504 222 Koalarescueredlands@gmail.com

Privacy Policy

Privacy Policy

Koala Rescue Redlands & Surrounds Inc is committed to protecting your privacy and safeguarding the information you provide to us. This policy explains how we collect, use and protect your information when you visit our website https://koalarescueredlands.com.au, contact us, or engage with our services.

1. Information We Collect

We may collect personal information that you provide directly, such as:

  • Your name and contact details including phone number and email address.

  • Information provided when you report a sick or injured koala.

  • Details given when you donate, register for events, or volunteer.

  • Any correspondence you send us by email, forms or social media.

Our website may also collect non-identifiable information automatically, including your IP address, browser type and pages visited. This helps us improve our website and services.

2. How We Use Your Information

We use your information to:

  • Respond to rescue requests and community enquiries.

  • Coordinate volunteers and provide support.

  • Process donations and issue receipts.

  • Share updates, education and conservation information if you have opted in.

  • Improve our website and services.

We will never sell or rent your personal information.

3. Sharing of Information

Your personal information will only be shared when necessary, such as:

  • With licensed wildlife hospitals or carers to support rescue and rehabilitation.

  • With service providers who help us run our website, donation platform or communication systems.

  • When required by law or to protect the safety of people or animals.

4. Data Security

We take strong steps to protect your information from misuse, loss, unauthorised access or disclosure. We treat your information with the same care and responsibility that we apply to protecting koalas in our community.

5. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve your browsing experience. You can disable cookies in your browser settings if you prefer not to have this data collected.

6. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

7. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request corrections. To do so, please contact us using the details below.

 

8. Collection of Personal Information and Privacy Statement

When you contact us by phone, email, online form, or other means, we may collect personal information such as your name and contact details (including your mobile phone number). This information will be recorded in connection with the relevant rescue, enquiry, incident, or service record.
 
The information collected is used to facilitate and coordinate rescue activities, communicate with you regarding the matter, maintain accurate records, and support the administration and reporting requirements associated with our operations.
 
Where necessary to carry out these functions, your information may be shared with authorised KRRS volunteers, local councils, veterinarians, wildlife carers, emergency services, or other organisations and individuals involved in the rescue, care, transport, or management of the animal or incident.
 
We take reasonable steps to ensure that personal information is handled securely and used only for purposes related to our operations and legal obligations. By contacting us and providing your information, you consent to the collection, use, and disclosure of your personal information as outlined in this statement.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Koala Rescue Redlands & Surrounds Inc
Email: Koalarescueredlands@gmail.com
Hotline: 0435 504 222
Website: https://koalarescueredlands.com.au

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

This policy is written in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.